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Refund Policy

Paid NutriHive subscriptions are not refundable, for any reason. Cancel during the trial, or before renewal, if you do not want to be charged.

Effective date: 24 September 2026
Last updated: 24 September 2026
Product: NutriHive (https://nutri-hive.com)

This Refund Policy is the rule for NutriHive subscription fees. It sits with the Terms of Use and the Privacy Policy.

Operator: Yaacoub Azzam, Chiyah 212. Billing contact: privacy@nutri-hive.com.

Paid subscriptions are not refundable. After Paddle charges a NutriHive subscription, that money stays paid. The reason does not matter. We do not make exceptions.

1. What this policy covers

This policy covers fees for NutriHive practitioner subscriptions sold through Paddle, the merchant of record:

  • The first charge when a free trial converts to a paid plan
  • Monthly and yearly renewals
  • Any later charge for the same subscription

It does not cover fees you collect from your own clients. Those memberships are your practice records. NutriHive does not take those payments and cannot refund them.

2. Purchased subscriptions are not refundable

If Paddle has charged you for a NutriHive subscription, that purchase is final.

We do not issue:

  • Full refunds
  • Partial refunds
  • Pro-rata refunds for unused days
  • Account credits in place of a refund

This applies no matter the excuse, including all of the following:

  • You changed your mind
  • You did not use the Service, or you used it less than you expected
  • Time remains in the billing period you already paid
  • You forgot to cancel before a renewal
  • You are unhappy with features, support, uptime, or results
  • The Service was unavailable, slow, or had a bug
  • You deleted your account, closed your practice, or no longer need the software
  • You chose the wrong billing cycle (monthly or yearly)
  • You say the charge was a mistake, unauthorized, duplicate, or unfair
  • Any other reason

We do not review refund requests. We do not grant exceptions. Emailing us, Paddle, or your bank does not create a refund right under this policy.

Cancel and pause stop future charges only. They do not return a charge that already happened. You keep access until the end of the period you paid for, as the Terms of Use describe.

3. Free trial

The 7-day trial is not a purchase. You are not charged on the day you start. Cancel before the trial ends and Paddle does not bill you. That is not a refund, because no subscription fee was taken.

When the trial ends and Paddle charges the plan you chose, that charge is a purchased subscription. Section 2 applies.

4. How to avoid a charge

Cancel in the product before the trial ends, or before the next renewal, if you do not want to be billed.

Cancel takes effect at the end of the current period. You are not charged again after that date. Days left in a period you already paid are not refunded.

5. Paddle

Paddle collects the payment, issues the invoice, and is the merchant of record. Card details stay with Paddle. We do not store full card numbers.

A refund request for a purchased NutriHive subscription — sent to us or to Paddle — is declined under this policy.

Paddle’s checkout buyer terms still apply to the payment: Paddle Checkout Buyer Terms.

6. Chargebacks

A card dispute or chargeback is not a refund and does not change section 2. We may suspend or close the account if a chargeback is filed for a non-refundable subscription charge.

7. Non-waivable law

This policy applies to the maximum extent the law allows. If a law you cannot waive requires a refund, that law controls for that legal duty only. It does not create a general refund right, and it is not an excuse we accept outside that duty.

8. Changes

We may update this policy. The new text will be posted at /refund with a new “Last updated” date. The version in effect when a charge is made governs that charge.

9. Contact

Billing: privacy@nutri-hive.com
Postal address: Yaacoub Azzam, Chiyah 212
Service: NutriHive, https://nutri-hive.com

Contact does not open a refund. We will confirm that purchased subscriptions are not refundable.